Posts Tagged ‘MindMixer’

Public Engagement and Support: Customers and Advisory Groups

July 24th, 2013 No comments

Buses-Farragut-N-010412-52

Momentum’s outreach was unprecedented. Metro staff heard from almost 12,000 stakeholders during the process, which helped inform our understanding of the public’s short- and long-term needs. Below is a high-level summary of the most commonly-held viewpoints across region:

  • Make no small plans for Metro;
  • Recognize Metro is critical to the region’s future;
  • Continue rebuilding;
  • Reduce crowding;
  • Provide better customer information; and
  • Ensure predictable funding.

Read more…

Announcing 40 Days of Momentum!

June 13th, 2013 2 comments

Momentum CoverYou’ve been diligently telling us what you think our priorities should be and we’ve listened. We’ve been hard at work putting the final touches on Momentum: The Next Generation of Metro and Metro’s Board endorsed the plan today.

Starting Monday, over the following 40 weekdays, we’ll be rolling out the most interesting parts of the plan in daily posts here on PlanItMetro.

Monday Posts: Preparing for Tomorrow’s Region Today

Tuesday Posts: Metro’s Importance to the Region

Wednesday Posts: Metro’s Recent Accomplishments and Public Engagement

Thursday Posts: Strategies and Priority Actions to Make this Vision a Reality

Friday Posts: Metro 2025 – Seven Priority Capital Initiatives

If you want to read and download either the full Momentum plan or the Executive Summary, go right ahead. But if you want to stop back for a daily dose of Momentum, don’t be shy. If you notice something that strikes your fancy, leave us a comment.

Regional support is important to making Momentum a reality! A number of regional stakeholders have already endorsed Momentum. Please sign on and add your name to endorse Momentum and send the message that public transit is vital to the National Capital Region.

 

 

 

New Topics on MindMixer – We Want to Hear from You!

February 26th, 2013 7 comments

WMATA_ An Online Conversation for the Future by MindMixer

Thank you for all for your valued contributions on MindMixer over the past several months. All of your comments and ideas have been reviewed to see what improvements we can begin to undertake and plan for and many have been incorporated into Momentum: The Next Generation of Metro, our strategic plan. We also appreciate your continued patience while we developed new topics.Blue Momentum Cover

We’re happy to announce that new topics are open! We want to hear from you on the staff draft of Momentum and initiatives for Metro 2025 so that we can maximize our existing system. Additionally, for the cartographers out there, there is a question about proposed changes to the Metrorail map in advance of the Silver Line opening later this year. So please log back on and let us know what you think. If you haven’t joined the conversation, please do! We want to hear from you and we’re listening.

MindMixer – What Happens to All Your Comments and Ideas

November 21st, 2012 No comments

Since Metro’s MindMixer site opened on September 27th, the response has been overwhelming. To date, we’ve had over 425 participants provide more than 1900 votes, 450 comments, and115 ideason a range of topics. The first round of questions generated over 150 pages of comments alone! The site is expected to continue through the end of the year at a minimum, so please continue to join the conversation.

Metro is using MindMixer to start a conversation with our customers about how they envision the next generation of Metro. A quick review of the site shows a wide range of comments and ideas, some that are short-term and many that are very far in the future.

All comments and ideas are being reviewed as part of Momentum: The Next Generation of Metro, the agency’s strategic plan. Metro staff is responding to some of the comments and ideas as they are posted. Often this is to direct a participant to work that is already underway or to provide short responses or explanations of current policies. Other ideas have created discussions between participants, which is one of the main purposes for the site. The vast majority of ideas and comments require further study, more discussion of what is possible within Metro’s environment, and/or prioritization among other needs at Metro. Many of the ideas also require substantial resources to implement.

As the site continues, we are collating and summarizing your comments and ideas based on themes, such as core capacity, information provision, and non-Metro expansion.  This high level summary will be used to support Momentum, our strategic plan, as it provides an indication of the elements that are most important to you, our riders. We will also be taking comments directly from MindMixer to incorporate in the strategic plan document. As part of this blog, we will be further developing some of the ideas and comments to form the basis for a Metro 101 section on PlanItMetro. These posts will help increase the level of understanding of transit in this region. Lastly, for those ideas that require further study, they will be compiled and when MindMixer concludes, this information will be circulated to the respective Metro departments. This will help ensure that decision makers throughout the organization review the thoughtful ideas that have been provided on MindMixer.

MindMixer – What We Heard from the First Round of Question about Momentum: the Next Generation of Metro

November 16th, 2012 2 comments

The first round of MindMixer questions for Momentum: The Next Generation of Metro closed on October 26th. 370 people joined the conversation and posted over 90 ideas, 300 comments, and 1,600 votes. There were 4,300 visits to the site, of which 63% were unique visits. There were almost 24,000 page views and visitors stayed on the site for an average of five and a half minutes. The response was terrific and we’re excited to continue the conversation and new questions are currently on the site.

Who Commented

Mind Mixer responses by zipcode. Click for larger version.

Your fellow Metro riders who joined the conversation came from across the region.Below is a map of the number of participants by zip code.Participants ranged from 18 to over 65, with an average age of 36.5. 70% of participants were men.As our ridership is much more evenly split, we’d love to hear from more women, so please don’t be shy!Guys – please tell your female colleagues, friends, and family about the site and encourage them to comment.This month we are advertising on buses and in multiple English and non-English newspapers to further engage our riders, so keep an eye out.

What We Heard

We have compiled a summary of the vote tally from each first round question, as well as a summary of the themes of the comments within each question. The major takeaways for Metro were that our riders have a lot of interesting, creative ideas for small, short-term improvements to their daily ride, many of which could be inexpensive. Additionally, there is a desire for large infrastructure projects to expand the system, connect communities, and increase the capacity in the system core. We also noticed a need for a Metro 101 to better explain the basics of how Metro operates, as well as the pros and cons of ideas and concepts. Stay tuned to PlanItMetro for posts tagged as Metro 101.

Overall, the major themes we heard were:

  • Safety—repair and relieve crowding
  • Address core crowding first
    • More train frequency
    • Bus priority
    • Station entrances; faregates
  • More information
  • Integrate and connect other services, communities
  • Funding—long-term source

Momentum Outreach Update: Join the Conversation in Round 2!

November 8th, 2012 No comments

Are you eager to tell us what needs to happen to make bus service more predictable and make your trip faster?

Do you have a great idea to help move more passengers through heavily-traveled stations in Washington and Arlington?

Do you sit in traffic and think, if only there were a fast, quick, comfortable transit option, life would be so much better?

Have you noticed a great concept or idea in another city’s transit system that Metro should implement?

If the answer to any of these questions is “Yes!” then please join the conversation about the future of your transit system at Momentum: The Next Generation of Metro.  We are using asking the public about how we can better serve their needs, and among other ways we are hosting questions at wmata.mindmixer.com!