Metro Wants To Know How You Want To Know

August 23rd, 2013

Metro is seeking public input regarding how and when riders would like to receive information about service changes, as the transit agency continues to enhance its two-way dialogue with customers.

Metro is asking riders to participate in a survey, available online at, to help determine which types of service changes rise to the level of public hearings being necessary. The results will inform policy decisions on when public hearings are held.

Public hearings are one of several ways in which Metro gets feedback from customers.  Other methods include online surveys, in-person interviews, pop-up events at stations, intercept surveys, focus groups, online comments, and through feedback from the Riders’ Advisory Council and the Accessibility Advisory Committee.  All forms of feedback are taken into consideration when Metro contemplates service changes.

To participate in the survey, riders should visit  The survey will be open until August 30, and is available in English and Spanish.

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  1. August 27th, 2013 at 09:49 | #1

    I had to give up on answering- so many of the questions vary too much by context. For example:

    >>>Q13. If a bus route has 1,000 riders and Metro plans a change that affects only some of the riders, how many riders affected would you consider to be major versus minor?<<<

    There's a big difference between 200 riders being inconvenienced by a temporary bus stop closure if another one is available two blocks away, versus 50 riders being cut off by shortening a route if there are no other bus lines for miles.

  2. Justin
    August 27th, 2013 at 12:13 | #2

    @Bossi Good point – “affected” can mean a range of things, from minor inconvenience to loss of service – and everything in between. How do you think we should weigh these things together? We grapple with this, too.

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