Developing Metrorail Service Standards
Just as Metro has standards guiding major policy decisions for its bus services, we are now taking the first steps in establishing a similar framework for its rail service. Service standards are important to define service quality and quantity as well as future capital investment needs, such as increasing core capacity and adding more service. As with any standard, there are constraints. Physical constraints include equipment, system capacity and tunnel throughput. In addition to physical limitations, there are budget constraints for staff, to make system investments or to purchase more rail cars. To begin the formalization of service standards, Metro is starting with three, simple key standards:hours of service, rush hour headway and rush hour capacity. Establishing the foundation for rail service standards now will allow us to add more quality standards in the future. Additionally, these service standards will provide a base for further discussions to come in Board’s strategic planning effort. To ensure we’re heading in the right direction, we’d like your input. Watch this video and then please provide your comments.