Archive for July 11th, 2013

Board Member Mary Hynes Discusses Momentum on Comcast Newsmakers

July 11th, 2013 Comments off

Mary Hynes — Board Member with Arlington County and WMATA Board of Directors Member — was recently featured by Comcast Newsmakers, discussing sustainability efforts as well as Metro’s strategic plan, Momentum.

Ms. Hynes describes Metro’s “Big Ideas” for 2025, including: the need for “all 8-car trains” during rush hour; additional crossovers and pocket tracks to provide more flexibility during peak period operations, emergencies and trackwork; and priority for Metrobus on city streets and highways.

Check out the video below and let us know your thoughts in the comments.


Categories: In The News, Momentum Tags: , ,

Goal 2: Meet or Exceed Customer Expectations by Consistently Delivering Quality Service

July 11th, 2013 2 comments

Metro will provide reliable, Farecard machine tourists 071807 022accessible, clean and customer-focused transit service.

Metro strives to be the region’s preferred ride. That means that Metro will provide on-time service that gets customers where they want to go, when they want to get there.  From the moment customers arrive in a station or board a bus or Access vehicle, Metro will strive to make travel safe, reliable, clean, comfortable and affordable. Trip information will be easy to hear and simple to obtain with support from the latest user-friendly technology and responsive staff.

Over the last two years, Metro has improved on-time performance and customer service so today:

  • Metrorail continues to make improvements to exceed ninety percent on-time reliability, and MetroBus continues to improve service despite increasing traffic congestion; and
  • Over eighty percent of both bus and rail customers surveyed are ‘highly satisfied’ with service.

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