Posts Tagged ‘reliability’

WMATA’s Planners’ Principles for Creating a Customer Focus

March 1st, 2016 Comments off

In its efforts to make Metro safer and more reliable, Metro puts the customer first.    

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Addressing capacity constraints in our stations, such as Foggy Bottom shown here will provide a safer and more reliable trip for Metro customers. Image source: WMATA.

The last year, implementation of Momentum, the WMATA strategic plan, was paused to permit a laser focus on all things safety and reliability.  Safety and reliability are what our customers deserve and what they are asking for.  Here’s how we pledge to address these critical issues at Metro within the context of putting customers first.

Engage our customers. And listen. Metro’s new General Manager and CEO, Paul J. Wiedefeld has dedicated a great deal of time since he came aboard talking with and listening to his constituents.  He did this because he knows that to get their support he has to listen to their concerns and ideas for our system and services.    Metro has the tools in place to regularly engage their customers, starting with the American Planning Association-award-winning Public Participation Plan (PDF) but also including a newly formed customer community, Amplify, available for online conversation on a wide variety of topics and initiatives.  Let’s follow the lead of the new GM and engage our customers in dialogue on addressing today’s problems as well as rebuilding Metro for the future.

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Squaring Circles: De-Mystifying Metro’s Budget and Funding Sources (Part Two of Three)

February 5th, 2016 1 comment

As Metro kicks off its public engagement effort for next year’s capital and operating budgets, now is the perfect time to get involved in helping shape the Authority’s priorities for the next few years!

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This is the second of three related posts that attempt to de-mystify transit funding and give the residents of Metro’s service area some tools to engage in budget discussions. The first post focused on the Capital Funding Agreement (CFA, PDF) and the Capital Improvement Program (CIP, PDF), which together establish a six-year framework for funding projects that improve the Metro System’s safety, reliability, and performance. This post focuses on how the CIP translates into an annual capital budget, and the next post will explore the annual operating budget.

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