Posts Tagged ‘bus’

Designing the SelectPass Test Phase

May 4th, 2016 3 comments

The new Metro SelectPass is structured to to maximize pilot participation while minimizing the risks.  Making that happen involves overcommitting to truth in advertising – and we’re fine with that!

The two most likely fare levels for the SelectPass are $2.25 and $3.75.

The two fare levels most likely to be popular for the SelectPass are $2.25 and $3.75.

We are excited about the launch of the new SelectPass pilot.  As we have begun to roll out this new pass product, we are listening to your questions (via twitter, comments posted to articles, etc.) and we hope to address as many of them through the proper venues.  PlanItMetro seems to be the best forum to answer the persistent question, “Is this really only for two fare levels, and why don’t you tell everyone that they can probably save money?”

Testing the capacity of the Fare System

When we roll out new features, we want to eliminate as many risks as possible before committing to them.  In this case, the primary risk Metro faces is that our aging fare technology might not be able to accommodate a very different fare product such as SelectPass.  So we developed a program to test the pass at two individual “levels” as a proof of concept and not push any limits of our fare collection technology. Read more…

Categories: Engage Tags: , , , , ,

16th Street Plan Offers Big Benefits, Great Value

April 25th, 2016 No comments

DDOT’s 16th Street transit plan will benefit Metrobus riders, drivers and taxpayers alike and could “break even” in just a year and a half.

We know the problems with buses on 16th Street NW: overcrowding, slow speeds, lengthy boarding times, and bunched buses. While both the District Department of Transportation (DDOT) and Metro have made several small but important improvements in the past two years to improve traffic flow and increase bus capacity on 16th Street, both agencies realize that more needs to be done. Now, after a year of detailed study in partnership with Metro, DDOT has developed a set of recommendations (PDF) that will save time and improve the customer experience in the coming years. As an added bonus, it comes with a relatively cheap price tag, yielding great value for taxpayers.

16th Street Crowding

Riders aboard a crowded S-Line bus (click for study information)

Read more…

Metrobus Z-Line Will Get a Revamp on March 27

March 23rd, 2016 3 comments

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Z Line buses at the Silver Spring Transit Center in November 2015. Photo by WMATA.

Bus riders on the Z routes on Colesville Road/Columbia Pike (MD US29) will see better service, simpler route names, and more, starting March 27.

Metro is overhauling the bus schedules on the Z-lines in the Silver Spring-Laurel area. The changes are derived from the recommendations from the Metrobus Z-Line Study, an in-depth planning process. The study, completed in January 2015, was a joint effort between Metro, the Maryland Department of Transportation, Montgomery County, and Prince George’s County Department of Public Works and Transportation to improve service. These seven routes combined have some of the highest ridership in the Metrobus system, making the corridor ripe for evaluation and improvement.

The following changes for the Colesville Road / Columbia Pike (MD US29) (PDF) corridor are effective March 27.

What’s Coming:

  • The new Z Lines will consist of the Z2, Z6, Z7, Z8, and Z11, with new timetables.
  • Z9, Z13, and Z29 route designations will be eliminated.

New Saturday service will be added to Route Z6, providing customers with links to commercial developments in Westfarm area and the Plum Orchard Shopping Center. The new service will operate every 30 minutes. The Z8 on Saturday will be reduced to operate every 30 minutes, providing a coordinated 15 minute service along portions shared with the Z6. Additionally, trip times for weekday Z2, Z6 and Z8 service will change to improve on time performance and better coordinate buses along Colesville Road and Lockwood Drive.

Routes Z9 and Z29 will be discontinued and replaced by new route Z7. Route Z7 will provide service from Silver Spring Metrorail Station to South Laurel Park and Ride serving: Old Columbia Pike, Burtonsville Crossing Park and Ride, Sweitzer Lane, Van Dusen Road, and Cherry Lane.  The new Z7 will increase the frequency of service to residents of South Laurel by operating every thirty minutes.

Route Z11 will be extended from Greencastle Park and Ride to Burtonsville Crossing Park and Ride via Columbia Pike (US-29). Current Z29 customers boarding buses at the stops in the area of Blackburn Road will now be served by the Z11. Route designation Z13 will be discontinued. Passengers currently using the Z13 in the morning to get to Greencastle may opt to take routes Z6 and Z8 instead.

With the new services, passengers out of Burtonsville Crossing Park and Ride will now see increased service to Silver Spring. All current boarding and alighting restrictions along Colesville Road and Columbia Pike will remain in place.

These changes will allow Metro to better align resources to provide effective service in the corridor.

Check out the upcoming timetables to plan your trip.

Bus Service Is Improving for Greenbelt residents, including new Sunday service and more

March 22nd, 2016 No comments

We are improving bus service to the Greenbelt area at the end of March – simpler routes, better coordination with other routes, and new weekend service!

Residents, local advocates, and city officials in Greenbelt have been asking for improved service for years, and for good reason. Demand for bus service in Greenbelt is high – the Greenbelt-New Carrollton Line has the highest Saturday ridership of any lines with 6 day-a-week service. So last year, our bus planners proposed a series of changes that would improve bus service in the Greenbelt area. After an extensive public outreach process, a planning staff recommendation, and a board approval, we got the green light! The changes at Greenbelt, along with many others, begin March 27.

What’s coming to Greenbelt?

  • New Sunday service on routes G12, G14, and C2!
  • Simplifications to the College Park Line (routes 81, 82, 83, 86) and the Greenbelt-New Carrollton Line (routes G12, G13, G14, G16)
  • Elimination of the low-performing Greenbelt-Prince George’s Plaza Line (route R3)

On the College Park Line and Greenbelt-New Carrollton Line, we are removing routing nuances and complicated lines to make bus service more consistent and understandable to customers.

Original map submitted to the public and board for G12,13,14,16 changes in FY2015 that are being implemented on March 27, 2016.

Original map submitted to the public and board for G12,13,14,16 changes in FY2015 that are being implemented on March 27, 2016.

On the College Park Line, route 83 will now run seven days a week. Now that we’re adding Sunday C2, G12, and G14 service (see below), the Sunday-only route 81 is no longer needed, so we will replace it with route 83 trips. At its inception, the 81 was a route 83 variation intended to give Greenbelt Sunday service when there was no other bus route serving Greenbelt Metrorail station on Sundays.  This means that route 83 will run seven days a week, and the College Park Line will consistently serve the College Park – U of MD Metrorail station.

On the Greenbelt-New Carrollton Line, route G13 and G16 trips will be replaced with G14 trips (though some early morning trips will continue to bypass Beltway Plaza) and service on Aerospace Road will be eliminated due to low ridership. We are also adding Sunday service! The result of the restructuring is that the Greenbelt-New Carrollton Line will consist of two routes – G12 and G14 – that will run seven days a week. Even better, the Saturday and Sunday schedules will be the same, so riders only need to remember a weekday and weekend schedule. Read more…

New Route Schedules Coming Sunday, March 27

March 21st, 2016 No comments

Metro is changing bus schedules across the region starting Sunday, March 27. Stay tuned to PlanItMetro for an in-depth look at two of the biggest changes: the Greenbelt area, and the Z-Lines.

Metrobus planners will be implementing schedule adjustments to improve reliability, route simplicity, and customer service.  Most of these changes are the latest round in Metro’s ongoing State of Good Operations process.

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Check below to see if your routes will be affected by any of the changes, then prepare yourself for March 27 by viewing the new timetables.

  • DC: 34, 45, 56, 63, 64, 90, 92, 93, A8, B8, B9, E2, G8, H6, H8, H9, S2, S4, S9
  • MD: 81, 82, 83, 89, 89M, C2, C8, G12, G13, G14, G16, J5, J7, J9, K11, K12, Q1, Q2, Q4, R3, V14, V15, W19, Y2, Y7, Y8, Z2, Z6, Z7 (NEW), Z8, Z9, Z11, Z13, Z29
  • VA: 3Y, 7A, 7H, 7X, 7Y, 16H, 16X, Metroway, S91 (TAGS)

SelectPass Pilot: Making it Easier to Plan, Pay, and Ride

March 11th, 2016 27 comments

Customers showed high levels of interest in a customizable monthly pass.

pass_interest

Metro customer interest in a new unlimited monthly pass concept, by market segment.*

Metro is not raising fares this year, and instead is innovating ways to make it easier and more affordable to use the system.  Metro is taking a page from private industry, which has moved away from charging customers for each purchase and towards giving customers the option to “subscribe” to a company in exchange for unlimited access.  A Netflix subscription has replaced a membership at the local video store.  Amazon Prime offers unlimited shipping rather than shipping on each item.  Spotify subscriptions have replaced purchasing individual CDs.  Why not a subscription to use Metro?

Fortunately, we found a way to provide this to our customers and we’re really excited to begin testing it out starting this month.  The idea is to allow customers the ability to customize an unlimited access pass based on their usual travel patterns. Modeled after Seattle’s Puget Pass and frequently discussed on Greater Greater Washington over the past few years, this pass would allow customers to subscribe to a monthly pass, priced based on their typical trip costs, that offers unlimited travel on rail and the option to add on the same flexibility on bus.  We are calling it the Metro SelectPass.

Here’s the basic concept.  Customers tell Metro their usual start points and end points.  We then figure out how much that trip costs and offer you unlimited travel on rail up to that value in exchange for you buying 18 days worth of trips.  For example, if a customer’s “usual” peak trip is $2.25, they can get a pass priced at $81.00 (about $2.25 x 18 x 2) and then all trips valued at $2.25 or less would be free for an entire calendar month.  Extra trips for lunch, a night on the town, doctor’s appointment – it’s all included in one low price.  If you travel on a more expensive trip for any reason, you only pay the difference for that trip.  Most customers may enjoy savings of over 20% off of the pay-as-you-go rate, and they’ll also get the benefit of knowing they can travel as much as they want, whenever they want, all for one price.

For an additional $45 per month, customers can choose to add unlimited bus travel on top of unlimited rail travel.  That’s a huge savings compared to pay-as-you-go!  Read more…

Making the Case for Downtown Bus Lanes at TRB Annual Meeting

February 23rd, 2016 No comments

At the 2016 TRB Annual Meeting last month, Metro, together with DDOT and AECOM, presented the H and I Streets Bus Lanes as a case study of a bus lane in a downtown environment. TCRP Report 118 concluded that arterial bus lanes, ranging from low-cost restriping of existing lanes to new bus lanes, could offer 12-57% reliability improvements.

The presentation, built upon the 2013 study – H and I Streets Bus Improvements, highlighted the need for actions for all users and provided a range of improvement options for the H and I Streets corridor through downtown DC. We discussed details of the bus lane alternatives and benefits back in November 2013, and in the study’s final report (PDF). Here is a snapshot of the alternatives considered in the study:

Bus summary

Summary of Alternatives, click for a larger version.

The TRB session participants were interested in the status of the study recommendations, and raised a big question on how to solve bus delays in a large downtown area including river crossings.  The good news is that DDOT is including the bus lane alternatives in a new study — more details soon — that aims to improve the urban design and enhance the streetscape along Pennsylvania Avenue between 17th St. NW and Washington Circle.  The DDOT study intends to assess the operational feasibility of the contra-flow bus lane on H Street – the best performing bus lane alternative in the 2013 study. This study will be initiated in 2016.

Stay tuned.

Update, 2/25/2016:  The paper has been accepted for publication in the Transportation Research Record, Journal of the Transportation Research Board.

Categories: Engage Tags: , , , ,

Regional Transit Opportunities Explored

February 11th, 2016 1 comment

You name it, we tested it as possible opportunities to carry future demand and here’s what we found out.

Metro is completely focused on safety, reliability, and financial stability.  It’s also our job to ensure that the regional transit system improves mobility and connects communities.  So we’ve had many posts on ConnectGreaterWashington over the last few years describing the importance of a regional approach to transit planning. Posts include FAQs, how different modes compare, the paramount importance of transit-supportive land use, an approach to assessing Metrorail, BRT, and LRT expansion projects, and the overall proposed plan for Metrorail and surface transit to name a few.

List of Transit Corridors, Projects, and Plans Analyzed as Part of CGW

List of Transit Corridors, Projects, and Plans Analyzed as Part of CGW

Finally, we have completed a set of one- to two-page summaries for all the strategies, plans and projects we tested in our evaluation of future needs and opportunities. Note, these summaries are inclusive of everything that we analyzed over the course of ConnectGreaterWashington, but only some are recommended to advance. Some strategies were recommended (e.g. eight-car trains), others were not recommended (e.g. Kansas Ave. infill station), while many were partially recommended (e.g. the I-66 corridor beyond Vienna shows promise as bus rapid transit, light rail, or enhanced bus, but not Metrorail unless and until additional housing and/or jobs are guided to the station areas and new Metrorail lines are added in the core).

Due to the size of the pdfs, the summaries are divided into three documents. First, are the new Metrorail lines in the core, eight-car trains, and interline connections (pdf updated February 24, 2016). Second, are Metrorail pedestrian tunnels, extensions, and infill stations (pdf updated February 24, 2016). Third, are all of the other modes’ strategies, plans, and projects (pdf updated February 24, 2016). All documents include bookmarks to help you find the various summaries by topic area.

Each strategy, project, or plan includes:

  • A summary of the strategy;
  • The goals that were addressed;
  • The regional activity centers connected;
  • A map that shows the project or plan;
  • Key findings for each such as ridership (including new transit riders vs riders gained from other existing modes), transfers, crowding, connectivity, and surrounding density; and
  • Recommendations for this strategy.

As we and the region continue to grapple with today’s safety, operations and maintenance needs, while also planning for future growth, we will continue to refer to the CGW work undertaken to date. Let us know how you can imagine this body of work being used in the future.

Safety First!

February 10th, 2016 No comments

It’s a new year! Let’s vow to stay safe when around Metrorail and Metrobuses!

Denver RTD recently partnered with Metro Trains of Melbourne (Australia) to remind its riders to be safe.  They used the characters and theme song  (“Dumb Ways to Die”) developed by Metro Trains to appeal and get their message across to their younger riders, who often fail to pay attention to safety messages otherwise.  The original video/song, when first released, became the world’s most shared video for awhile in November 2012! Also, Melbourne saw a 20% decrease in accidents after the song became a hit around the country. Along with the video and song, posters were created, as were books, which all asked for people to pledge to be safe around trains.  Check out the Denver safety video:

Relating back to Metro, Metro would like to remind everyone that safety is its number one priority. Please review Metro’s safety tips.

Here are some key tips when it comes to direct accidents with trains and buses. If someone is standing too close to the curb or the edge of the platform in an unsafe manner, please inform a Metro uniformed employee or police officer immediately. Metro police can be reached at 202-962-2121 or by texting ‘MyMTPD’.  Metro’s suicide hotline is posted on the signs: 1-855-320-LIFE (5433).   If you drop something in onto the tracks, never retrieve it yourself. Ask for help. Check out New York City Transit’s message relating to falling into the path of a train.

 

Also, in light of recent winter weather, be careful when walking to and from the bus stop and rail station. Do not run in the stations. The floors can be very slippery, and remember that there is always another train. There is no need to push people out of the way, and run after a train, or bus, for that matter. Always face forward on escalators, and hold onto the handrails. Watch out for loose clothing or footwear that could get caught in the moving parts of the escalator.

Last but not least, if someone is sick or not feeling well, it’s best for them to get off the train or bus and seek help. Help can come sooner when they are at a rail station or bus stop.

Would Metro riders like to see WMATA develop more safety video messages? What type? What are the unsafe behaviors you see the most? We would like to hear your input.

Categories: In The News Tags: , ,

How Can the Transportation Planning Board Support Metro?

January 13th, 2016 No comments
How Can TPB Support Metro: TPB Plans and Processes

Metro and the Transportation Planning Board (TPB) engaged in a wide ranging discussion with TPB board members about how the TPB and the region’s jurisdictions can support Metro now and in the future. Not surprisingly, there’s a lot more to it than just predictable funding.

At the December 16th Transportation Planning Board (TPB) meeting (audio), Metro Board Member Harriet Tregoning gave the final presentation (pdf) and facilitated a discussion on Metro’s challenges and provided specific recommendations and/or opportunities for the TPB and local jurisdictions to increase their support the Authority today, tomorrow, and into the future. The focus of the discussion was specifically on plans, processes, and actions that the TPB and local jurisdictions can modify or begin that will ensure predictable funding and/or enhanced funding options, incorporate land use as a transportation strategy, increase transit-supportive land use decisions, prioritize bike and pedestrian access, and advance bus priority on the streets that local jurisdictions operate.

Last summer, TPB members requested a more extensive conversation surrounding Metro’s challenges as well as recommendations on how TPB, through its plans and processes, and local jurisdictions, through their decisions and funding, could support Metro. Metro opted to provide three presentations and the December presentation built on information provided at the November 18th meeting (audio) on Metro Fundamentals (pdf) and Momentum (pdf) that were given  by Tom Webster, Managing Director of Metro’s Office of Management and Budget, and Shyam Kannan, Managing Director of Metro’s Office of Planning. The November presentations served to ensure a baseline understanding across TPB Board members, highlight our capital and operating challenges, and identify safety, state of good repair, and longer term needs to ensure safe, reliable transit that meets the growing region. Read more…