Posts Tagged ‘bus’

Try Out the New “Metrobus Explorer” Tool and Tell Us What You Think!

September 22nd, 2016 No comments

We want your feedback on a new online tool, Metrobus Explorer, which allows visualization of Metrobus service frequency and geography.

One of the biggest challenges facing bus transit is making the service extremely easy to understand.  Metrorail stations are filled with customer information, including system maps, fare and travel time tables, station-ahead lists, and passenger information display systems (PIDS) screens, leaving little guesswork for the savvy traveler.  Moreover, with limited real estate available for customer information, Metrobus stops are often at a disadvantage.  While Metro continues to improve bus stops around the region — including the design and installation of new diagrammatic bus system maps — information technology is also playing an important role in filling the bus customer information gap, including BusETA, information displays, and trip planning sites and apps.

Metro’s Office of Planning is developing a new online tool called Metrobus Explorer that is geared to answer two questions about the Metrobus network:  “How often do buses arrive at a given stop (or set of stops), and where do they go from there?”

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Screen shot of the bus frequency and spider map tool. Click the image to access the live tool online.

Read more…

Pledge to Go “Car Free” on September 22!

September 19th, 2016 No comments

Planning to Walk, Bike, Telework or Take Metro on September 22?  Then take the pledge to go Car Free.

Car Free Day is this Thursday, September 22.  Any of us who live or work in the Washington region can pledge to go Car Free or “Car Lite” (meaning some access to a car or van pool) to help raise awareness  about alternative modes of travel relative to driving alone.  In addition to showing your support for a good cause, you might even win a prize.

Interest in Car Free Day is widespread, from folks who don’t even own cars (see our post from a few years ago) to folks who typically drive alone to work and may need a little encouragement to try something else.  Last year, more than 3,500 people pledged to go car free in the region.  About 38% said they would bike, 22% would take rail, and 17% said they would use a bus as their primary mode of transportation.  As with Bike to Work Day, events like Car Free Day can have a lasting impact beyond the one-day event by leading people to make changes in the ways they choose to get around.  So help bring up this year’s number of pledges by signing up today.

Tens of Thousands of Customers Relied on Metrobus During SafeTrack Surges 3 and 4

September 12th, 2016 No comments

Surges 3 and 4 saw the highest shuttle bus ridership of SafeTrack so far. Overall, Metrobus shuttles moved around 17,000 trips per day during Surge 3, and around 25,000 trips per day during Surge 4.

With shuttles every 2.5 minutes and Metroway running every 6 minutes, there were about 35 buses per hour during peak periods on Route 1. Taken together, the two services moved about 31,000 passengers per day during Surge 4. As a comparison, that stretch of road serves about 41,000 cars per day.

A small portion of shuttle bus ridership was on the Franconia to Pentagon shuttle, with the remainder on shuttles between Pentagon City, Braddock Road, Crystal City, and National Airport. The sheer volume of ridership on the shuttle buses made the shuttle operation Metro’s busiest bus line, albeit temporarily. At 25,000 trips per day, the shuttles moved more riders than we typically move on any other major bus route, including some of the busiest like 16th Street NW, or the various 30’s buses.

Not all rail customers chose to use the shuttles.

Some riders, especially those traveling locally, switched to other bus routes. Ridership on the Metroway premium bus service more than doubled compared to June, and during Surge 4, it nearly tripled compared to the same period last year! Ridership on the 10A was up 29-64%, and 11Y ridership was up 128-133%, or more than double. Metrobus added service on all of these alternative lines, and Metroway did not charge fares during the Surges. We will be monitoring future ridership to see if any customers decide to remain with Metroway after the surges end.

Overall bus ridership on other lines in the Surge area was up 1%.

These first SafeTrack surges highlight one of bus’ key attributes as a mode: flexibility.

Metrobus has supported the SafeTrack work by moving tens of thousands of passengers along corridors that don’t normally see that level of demand for bus service, in different locations every couple of weeks. There’s been plenty of work behind the scenes to make that happen:

  • The planning and scheduling team has worked out which routes the buses should take, which bus bays they should use at the stations, what time the buses need to leave the garages, and more.
  • Our customer facilities team has ensured there were signs up at all the stops and stations pointing the way to bus service.
  • The bus maintenance team has kept all the buses for SafeTrack up and running.
  • The street operations staff have answered passengers’ questions and worked with the Bus Operations Communications Center and the bus operators to make sure everything ran smoothly.
  • Bus operators have learned new routes in a very short amount of time and safely taken tens of thousands of passengers where they needed to go.

Usually, Metrobus makes service changes only about once a quarter, since passengers count on the consistency and reliability of our service. But when it’s needed, bus service can be very nimble, allowing it to support the important maintenance work being done during SafeTrack.

Did you ride Metroway or the shuttles during Surge 3 or 4? What did you think? What other opportunities are there to capitalize on the flexibility of bus service?

SafeTrack’s Surge 2 Bus Shuttle Proves Bus Rapid Transit Can Work Here

June 28th, 2016 No comments

The shuttle buses at Eastern Market during Surge 2 are arriving every two minutes at rush hour, and are moving nearly the same number of people as 3 lanes of Pennsylvania Avenue SE.  This shows how much we can achieve by giving buses priority – lanes, signal priority, and more – on busy streets. 

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Commuters transferring from shuttle buses Eastern Market station (photo by author)

For the last week, Metrobus has been operating bus shuttles between Eastern Market and Minnesota Avenue and Benning Road, to provide alternatives around SafeTrack Surge 2 while we rebuild tracks and infrastructure on that segment of Metrorail.  While still moving less than half the the riders as what Metrorail normally moves, the shuttles are moving an impressive number of people:

  • In the morning rush hours, buses are arriving at Eastern Market every 2 minutes on average
  • Shuttle buses are delivering 1,800 people per hour to Eastern Market between 8:00 and 9:00am.  This is about the same as the number of vehicles that 3 lanes of Pennsylvania Ave. SE typically moves (1,500-2,000 vehicles per hour per direction, according to TPB Regional Transportation Data Clearinghouse).
  • Around 16,000-17,000 people per day are riding the shuttles, or about two-thirds of the number of vehicles driven through the corridor in a day (25,000 average annual daily traffic)
  • Traffic Control Officers from DDOT are critical to this operation, ensuring that everyone moves safely and efficiently

Read more…

New Metrobus schedules begin this Sunday

June 23rd, 2016 No comments

On Sunday, June 26, service changes will take effect on Metrobus routes across the region.

Bus%20Gallery%20Place%20041816-5908[1]These adjustments aim to improve system reliability, route simplicity, and customer service. The bulk of this service change impacts bus routes in Virginia. Check below to see if your routes will be affected and look up upcoming timetables here.

DC: 42, 52, 53, 54, 60, 79, D1, E2, E4, G2, L2, N2, N3, N4, N6, A2, A6, A8, A42, A46, A48, D3, D4, G8, P6, V1, V2, V4, X1, X3, X9

MD: B29, B31, J11, J12, J13, K11, K12, R12, V14

VA: 1A, 1B, 1C, 1E, 1Z, 2B, 3T, 4A, 4B, 9A, 10A, 10B, 10E, 10R, 10S, 15M, 17M, 18E, 18J, 18P, 21A, 21D, 23A, 23B, 23T, 28X, 29K

Late Night Bus Maps and Options

June 15th, 2016 2 comments

Updated 7/6/2016

Now that Metrorail closes at midnight on weekends, what buses are available? New regional bus maps can help you find alternatives to Metrorail after midnight.

Since the launch of the SafeTrack program, rush-hour alternatives have been a hot topic across the region, especially for commuters impacted by the rail surges. However, it’s also important to address navigation strategies for people impacted by Metrorail’s earlier weekend closing time — midnight rather than 3:00 A.M. on Friday and Saturday nights (technically early Saturday and Sunday mornings). While nightlife patrons are part of the mix, most of our late-night rail customers are traveling to or from work. Since teleworking may not always be an option for these commuters, night owls should be aware of the bus options available after midnight.

We’ve assembled bus service availability, by hour, on weekends from Metrobus and our regional partners, and put the data on maps!

To see individual route labels, click on a map to expand.

Detailed timetable information is available from Metrobus, Fairfax Connector, Ride On, ART, and DC Circulator. Some bus service differs slightly between the two weekend days; you can plan a specific trip in Metro’s Trip Planner.

Note: Metrobus map data is based on information from the Late Night Service Study published in April 2016 and may not reflect recent service changes on certain bus routes. We will follow up next week with any updates.

Updated 7/6/2016: Map graphics have been revised to reflect current service patterns.

More maps below the fold:  Read more…

Metrobus Ridership During the Rail Safety Shutdown

May 23rd, 2016 2 comments

When Metrorail closed on March 16th, tens of thousands of rail riders switched to bus, including almost 20,000 riders who took their first bus ride in over a month! Bus-to-bus transfers spiked 45%, and ridership surged in downtown and central areas but fell in the suburbs.

Ballston Bus

Special thanks to the Systems & Performance Analysis team in Bus Planning for their help developing this analysis.

When Metrorail closed on Wednesday, March 16, Metrobus braced for impact as over 700,000 displaced rail trips sought alternatives. But there was little time or capacity to significantly alter bus service. What happened to bus ridership?

Overall ridership as tallied by the farebox came in at just 5% over the monthly average, or about 20,000 additional trips. So the changes look fairly small given the volume of displaced rail trips.

But don’t be fooled by the bottom line.  Underneath that total, a seismic shift was taking place. Read more…

Biking near Buses: Watch Out for Blind Spots!

May 19th, 2016 4 comments

Bus operators are trained to look for cyclists, but they can’t see you if you’re in their blind spot. Come see a bus’s blind spots for yourself at Fort Totten!

Unless you’ve driven a bus (or large truck) yourself, it can be hard to get a feel for where the blind spots are in real life. This Bike to Work Day (May 20th), come see for yourself what bus operators can — and, more importantly, can’t — see on the road. Metro’s Fort Totten pit-stop will feature a live Metrobus demonstration with experienced Metrobus instructors. Hop in the driver’s seat (and who doesn’t want to experience that air cushioning!), check the mirrors, and you’ll know where it’s safe to ride. While you’re there, brush up on your skills securing your bike on the bus’ bike rack.

When buses and bikes share space on the road, visibility is the key to safety. Metrobus operators receive regular training on safety around bicyclists, but they need your help as well.

Remember these tips when riding near buses: Read more…

Categories: In The News Tags: , ,

Designing the SelectPass Test Phase

May 4th, 2016 9 comments

The new Metro SelectPass is structured to to maximize pilot participation while minimizing the risks.  Making that happen involves overcommitting to truth in advertising – and we’re fine with that!

The two most likely fare levels for the SelectPass are $2.25 and $3.75.

The two fare levels most likely to be popular for the SelectPass are $2.25 and $3.75.

We are excited about the launch of the new SelectPass pilot.  As we have begun to roll out this new pass product, we are listening to your questions (via twitter, comments posted to articles, etc.) and we hope to address as many of them through the proper venues.  PlanItMetro seems to be the best forum to answer the persistent question, “Is this really only for two fare levels, and why don’t you tell everyone that they can probably save money?”

Testing the capacity of the Fare System

When we roll out new features, we want to eliminate as many risks as possible before committing to them.  In this case, the primary risk Metro faces is that our aging fare technology might not be able to accommodate a very different fare product such as SelectPass.  So we developed a program to test the pass at two individual “levels” as a proof of concept and not push any limits of our fare collection technology. Read more…

Categories: Engage Tags: , , , , ,

16th Street Plan Offers Big Benefits, Great Value

April 25th, 2016 No comments

DDOT’s 16th Street transit plan will benefit Metrobus riders, drivers and taxpayers alike and could “break even” in just a year and a half.

We know the problems with buses on 16th Street NW: overcrowding, slow speeds, lengthy boarding times, and bunched buses. While both the District Department of Transportation (DDOT) and Metro have made several small but important improvements in the past two years to improve traffic flow and increase bus capacity on 16th Street, both agencies realize that more needs to be done. Now, after a year of detailed study in partnership with Metro, DDOT has developed a set of recommendations (PDF) that will save time and improve the customer experience in the coming years. As an added bonus, it comes with a relatively cheap price tag, yielding great value for taxpayers.

16th Street Crowding

Riders aboard a crowded S-Line bus (click for study information)

Read more…