Like many of the nation’s transit agencies, Metro must rebuild its once-new capital assets as they wear down and deteriorate after decades of use. Metro could feasibly use every penny in its capital budget for years to come just reducing its backlog of maintenance issues. Moreover, Metro also needs to ensure that the system is able to overcome the capacity constraints that come with a regional population expected to swell in both the central core and the suburbs in the years ahead. And on top of this, Metro will need to address calls for entirely new service in many areas of the region. Once Metro is rehabilitated, the system will require a stable level of investment to maintain a state of good repair as it continues to age and deteriorate. Metro estimates that $1 billion (in 2012 dollars) per year is necessary to support and maintain the existing system, even after rehabilitation. Metro 2025 will expand the core and system capacity, as well as ensure that the region’s capital investments are successful. This requires an additional $500 million, on average, in annual capital funding through 2025.
Certainly, increases in the overall size and scope of the system will also have an impact on operating costs, which would grow to some degree when new rail cars, buses, and service are put in place. These operating costs may grow in line with the proportional size of system expansion or at a lower rate, especially if increases in reliability and the increased attractiveness of transit to today’s non-riders has a disproportionate effect on ridership, mode choice, and revenues for modes that have high farebox recovery ratios today and/or where existing demand is already delivering more revenue than operating costs.
Metro will seek sufficient and stable funding while leveraging all of its assets wisely.
Metro will put to best use all of its resources—from investing in employees and smarter management of equipment to securing a sound financial roadmap for the future. But this alone will not give the region the transit network it needs for the future. Reliable and sustained funding will be absolutely necessary for Metro to make the critical investments that the region needs. Metro will work with partners at the local, state, and federal levels to ensure that proper funding mechanisms and practices are in place. Metro is a wise steward of its resources. Each year, Metro recycling efforts divert tons of garbage from landfills.
Metro will be the region’s transit planner, providing leadership for the transit map of the future.
The region’s public transit needs are great, and the current multi-party approach has flaws that threaten the overall viability of the network. Metro is the only entity that is capable of and chartered to provide regional transit leadership.
Metro has and will continue to make these and other investments, but it should be noted that jurisdictional partners will also have to do their part in order to ensure that these investments result in significant improvements. This means cooperating on mobility policies, coordinating on capital investments such as traffic signal prioritization, and making land use decisions that support transit usage and ridership gains, especially in areas where Metro has underutilized existing capacity.
Metro will provide reliable, accessible, clean and customer-focused transit service.
Metro strives to be the region’s preferred ride. That means that Metro will provide on-time service that gets customers where they want to go, when they want to get there. From the moment customers arrive in a station or board a bus or Access vehicle, Metro will strive to make travel safe, reliable, clean, comfortable and affordable. Trip information will be easy to hear and simple to obtain with support from the latest user-friendly technology and responsive staff.
Over the last two years, Metro has improved on-time performance and customer service so today:
- Metrorail continues to make improvements to exceed ninety percent on-time reliability, and MetroBus continues to improve service despite increasing traffic congestion; and
- Over eighty percent of both bus and rail customers surveyed are ‘highly satisfied’ with service.
Metro will create a safer and more secure transit experience for customers and employees.
Metro customers and employees deserve and expect a safe environment – on the job, in the buses, on the trains and in the stations and shelters. Our commitment: A Metro ride is a safe ride. In 2011, eighty employees were recognized as Champions of Safety for their efforts in safeguarding Metro employees, equipment and customers. More than eighty-five percent of both Metrobus and Metrorail riders are highly satisfied with security. Read more…
Momentum requires Metro to reclaim its leadership role and to ensure that the region’s transit network meets the region’s needs. Metro’s Compact charges it with putting forth plans and mobility projects that enhance regional mobility and to be the champion for the regional rider. This means moving beyond the role of “convener” and mere “coordinator” and embracing the roles of “leader”, “collaborator”, and “co—author”.
Living up to this charge means leveraging the relationships with sister agencies Metro has already built by collaborating with partners from concept to execution. Metro will bring its partners in early to co-author mobility innovations, engage in joint problem-solving, and collaborate on bringing these projects online and into operation. As the lead transit planner, Metro will literally draw the region’s transit map and advocate for its implementation.
The strategic plan for Metro supports the vision of tomorrow’s transit ride and gives guidance to the types of investments and decisions that Metro can and must make in order to achieve this vision and support the region. The strategies flow directly from Metro’s Board-endorsed vision, mission, and goal statements, and provide the overarching framework for executing the General Manager’s business plan.